Lee Cockerell - Deep Dive BONUS - 7 Guest Service Guidelines
Lee Cockerell will be hosting a Bonus Presentation from his "Lessons in Leadership" Series, based on the principles taught at the world-renowned Disney Institute. Deep Dive will come directly from information taken from the workshop presented the evening prior at the Scarab Club: Creating Magic: 10 Common Sense Leadership strategies from a Life at Disney.
In this session, open to Members, Partners and their Key Executives, Lee will take us through his 7 Guest Service Guidelines for all customer-facing employees followed by a guided walk-through of his Leadership Workbook including each of the 10 strategies, action items and, of course, Q&A. 7:30 am breakfast, 8 am Hard Start.
"A leader's job is ... to do what has to be done,
When it has to be done,
in the way it should be done.
whether you like it or not, and
whether others like it or not."
-- Lee Cockerell